1TripCamera.com success relies on us supplying the best quality products and services to our Customers, at the best possible Customer Service and prices. We ensure that all of our products are supplied direct from the manufacturers, thus ensuring that we do not supply any “grey” merchandise.

1. Investigation & Response

We will acknowledge all complaints within 5 working days in writing. The Director, Max Manners, will investigate each complaint and he will respond to you by email or snail mail dependant on the contact details that you have sent us. We aim to achieve Customer satisfaction re any complaint within a maximum 14 days of the complaint being received. We will ensure that you are fully aware of any developments during this time.

You may post comments about your experience of using this service on Which? Online forum discussions.

2. Incorrect Order

If you have ordered the wrong goods, you can return them to us, within 14 days of receiving them, for a full credit, (except for delivery charges).

Any returned goods must be in good condition, unused & unopened.

Please check all items are as required upon receipt.

3. Incorrect Delivery, or Damaged Goods, or Faulty Goods

If we have sent you the wrong, or damaged, or faulty goods, we will give you a full credit for goods & delivery, or replacement goods, dependant upon your request, when we receive them. You will receive the credit within 7 working days. You will not be responsible for delivery charges.

4. Cancellation

You have the right to cancel the contract within 7 working days without giving a reason. In the case of goods the 7 days start from when you receive the goods and with services the time starts from when the contract was made. You may have to pay the cost of returning the goods. Where you exercise their right to cancel, we will return your money within 30 days of the cancellation.

5. Return Goods to

In the unlikely event that you should need to return any items, please address it to-

Please send the item by Registered Post and enclose a copy of your Invoice and state the reason for return.

STATUTORY RIGHTS

The above Guarantee is designed to enhance your protection when shopping with 1TripCamera.com and A.R.T.S. Ltd. and does not affect your statutory rights under English Law.